I can't access my website after changes were made to DNS settings

Sometimes after changes are made to DNS settings, you won't be able to access your website. This is due to the time it takes these changes to propagate throughout the internet, and can also be a result of your local DNS cache. Changes to the DNS settings are normally a result of moving your website to a new hosting server, or installing an SSL certificate.

Normally it takes just a couple of hours for DNS changes to propagate, but it may take up to 24 hours. Here are some steps you can take to try to resolve this:

  1. Use a proxy server like https://hide.me/en/proxy to visit your website. If your site is working there, the issue is likely your local DNS cache.
  2. Flush your DNS cache using the instructions at https://www.whatsmydns.net/flush-dns.html. Then re-check to see if you can access your site.

It should be noted that your Internet Service Provider (ISP) may also cache DNS, and in this case flushing your DNS cache won't help. You'll have to wait for the ISP's cache to refresh.

If you need further assistance, please submit a support ticket.

  • dns, ssl
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

What if my support request will take longer than 30 minutes to complete?

If your support request will take additional time, our support technicians will alert you as work...

How long will it take you to fix/work on my site?

We work hard to complete most support requests the same day. If your support request will take...

I can't access my website from work

If you can't access your website from your office, it may be due to your local network. To test...

What is a support request?

When you sign up for a premium website hosting plan, you are granted access to our support...

How I can open a support ticket without logging in to the portal?

The best email to use for support requests is support@advantebcs.com. If you send an email to...