Website Hosting

Frequently Asked Questions

• What is Daily Site Check™?

  Daily Site Check™ is our proprietary process that ensures your website is always ready for business. Alongside automated monitoring, our team personally reviews your homepage each morning to confirm your site is live and performing as expected.

• Is email hosting included?

  No. Modern best practices recommend using dedicated email services, not web hosting servers, to ensure secure, reliable, and effective email communication.

• Is your hosting fast?

  Yes, our hosting uses enterprise-grade infrastructure in top-tier data centers. We also limit the number of sites per server for shared hosting, ensuring your website benefits from consistently fast load times and optimized performance.

• How is uptime guaranteed?

  We guarantee 99.9% uptime for your website, supported by round-the-clock server monitoring and robust redundant systems to ensure your business remains accessible and operational.

• How long have you been providing this service?

  Advanté-BCS began as a website design firm, expanding to website hosting in 2006 to ensure our clients receive comprehensive, ongoing support long after their site launches.

• Do you offer domain name registration or management as well?

  Absolutely. Advanté-BCS can register and manage your domain name for you, streamlining all your website services in one place. We also take care of renewals, so your site remains accessible without interruption.

• Do you provide daily backups and how long are they stored?

  Yes, we provide automatic daily backups of your website, both on our secure server and in a remote location. Backups are stored safely for 30 days, ensuring reliable recovery and complete peace of mind for your business.

• What happens if my website gets hacked or goes down?

  If your website faces a security breach or downtime, our support team acts fast. We’ll quickly identify and resolve the issue, remove any malware, and restore a secure, up-to-date version of your site from the latest backup.

• Do you offer 24/7 support, and how can I reach you (chat, email, phone)?

  We provide 24/7 monitoring and emergency support for critical website issues. For routine updates or questions, our team is available by email and phone during standard business hours. Our dedicated support portal and ticketing system give you full visibility into the status of your active and past requests, ensuring reliable assistance whenever you need it.

• Will you monitor my website’s performance or errors?

  Yes, we provide continuous monitoring for website downtime, performance, and unauthorized file changes. If an issue arises, we’ll alert you and resolve it promptly, often before it impacts your visitors. For issues like broken links or missing images, simply send us a support request and our team will address your concerns. Some manual scans may require plan-specific support, and we’re here to guide you through every step.

• Can you help me recover my site if something goes wrong?

  Absolutely. If your site experiences a crash, corruption, or accidental changes, our team will restore it promptly from a recent backup and resolve the underlying issue. Full recovery services are included with every Advanté-BCS hosting and support plan.

• What does your hosting and support package include?

  Our hosting and support package delivers secure website hosting, automated daily backups, regular plugin and software updates, uptime monitoring, and foundational performance optimization, plus our exclusive Daily Site Check™. You’ll also benefit from reliable technical support and a monthly allowance for content updates, all managed by a dedicated Advanté-BCS team committed to your success.

• Are there setup fees or long-term contracts?

  We charge no setup fees when we design your new website. If you’re transferring an existing site, only a modest transfer fee applies. Our standard agreement is a 12-month term, but we back our web hosting service with a 100% Satisfaction Guarantee. If you’re not completely satisfied with our hosting, you can leave anytime with no penalty.

• Is your hosting platform compatible with WordPress or my CMS?

  Yes, our hosting supports WordPress and leading CMS platforms like Joomla and Drupal. We keep your site running at peak performance with ongoing updates and tailored optimization.

• Can you help migrate my website from my current host?

  Absolutely. Our team manages the full transfer of your files, databases, and domain settings to ensure a seamless, uninterrupted transition to Advanté-BCS hosting.